Client Services & Marketing Specialist (Japanese/English Bilingual)

New York City

Contract | Remote (NYC-based / occasional on-site)

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Location

New York City | Remote (NYC-based / occasional on-site)

Language Requirement

English and Japanese

About Us

btrax is a design and marketing agency helping companies connect Japan and the U.S. through design, innovation, and strategic marketing. We work with global brands and organizations to create meaningful experiences across cultures.

We are looking for a Client Services & Marketing Specialist to join our team in New York City on a contract basis.

This is a highly collaborative, client-facing role for someone who can serve as a bridge between Japanese-speaking clients, our creative teams, and business partners. The ideal candidate is organized, proactive, comfortable managing projects, and has a strong understanding of marketing and creative work.

Because this person will represent btrax on the ground in NYC, Japanese fluency and strong client-facing communication skills are essential.

Role Overview

As a Client Services & Marketing Specialist, you will support client relationships, marketing initiatives, creative projects, and events. You will work closely with btrax's design and marketing teams while helping manage communication and project execution between our U.S. and Japanese stakeholders.

This role is ideal for someone who enjoys working across client services, marketing, project coordination, and creative production and is comfortable taking ownership in a fast-paced environment.

Key Responsibilities

Client & Project Management

Serve as a primary point of contact for clients and partners in NYC
Build and maintain strong relationships with clients and stakeholders
Coordinate project timelines, deliverables, meetings, and follow-ups
Coordinate between clients and internal design, marketing, and creative teams
Translate client needs and feedback into clear project briefs and actionable next steps
Communicate project status, priorities, and potential issues to stakeholders
Help ensure projects are delivered on time and to a high standard

Content Development

Lead social media content development in collaboration with designers and creative assistants
Manage newsletter content, including editorial planning, copywriting, and performance tracking
Produce blog content on topics related to design, innovation, AI, and btrax's areas of expertise
Support creative brainstorming and content ideation
Ensure content aligns with client and brand objectives

Events & NYC Initiatives

Support and coordinate NYC-based events, activations, and client experiences
Coordinate with clients, vendors, partners, and internal teams on event logistics
Represent btrax at client meetings, events, and industry activities
Support initiatives that strengthen btrax's presence and relationships in the NYC market

Marketing Operations

Lead and facilitate weekly marketing meetings, including agendas and follow-up
Create weekly marketing performance reports and track KPIs
Monitor marketing metrics and provide data-driven recommendations
Track project progress, deadlines, and deliverables
Maintain organized project documentation and communication

Qualifications

Required

Fluent in Japanese and English, both written and spoken
Experience in client services, account coordination, project management, marketing, or a related field
Strong client-facing communication and relationship-building skills
Excellent organizational and project management skills
Ability to manage multiple projects and priorities simultaneously
Strong attention to detail and follow-through
Comfortable collaborating with designers and creative teams
Ability to work independently and take ownership of projects
Ability to work on-site in New York City

Preferred