Expedia

UI Localization & Marketing for Japan market entry

As a global business, Expedia knew that Japan was an extremely important country to incorporate into its long-term growth strategy. Its goal was to become a dominant player in Japan’s competitive travel vertical. Expedia faced the challenge of localizing its brand to fit the Japanese market, which historically made travel arrangements through travel agencies. Expedia was looking to amplify its brand presence, though it had limited experience with the Japanese market.

INDUSTRY

Internet

DELIVERABLES

Website UI localization Usability testing Digital marketing

TARGET MARKET

Japan

What we provided

We conducted focus group studies to test the brand’s performance in the market in order to identify Expedia’s strengths and shortcomings. Then we created high-performance page layouts to improve the UX design of the website to accommodate Japanese customer preferences.

Raise Brand Awareness

We developed ad campaigns and partnered with travel agencies and airlines to participate in a rewards promotion to bolster brand awareness and increase customer acquisition. Working in different countries, we provided cross-border and cross-cultural project management to ensure that the marketing strategy was executed in a timely manner.

Our impact

Our process helped increase the traffic of the Japanese site by 10x in 3 months and established brand recognition within 6 months. After its launch, Expedia became a top key competitor in Japan’s competitive travel vertical. btrax was entrusted fro further brand localization for Expedia Korea along with TripAdvisor and Hotels.com.